Incident Response Manager, Campaign Operations - Remote

Overview

The Incident Response Manager of Campaign Operations will oversee real-time issue resolution for promotional and lifecycle marketing campaigns, ensuring seamless customer experiences and improving operational efficiency.

In Short

• Lead a team responsible for monitoring and addressing incidents globally.
• Monitor campaign metrics to identify potential issues.
• Design and implement incident response playbooks.
• Collaborate with cross-functional teams for efficient incident resolution.
• Provide ongoing training on incident management processes.
• Manage the team calendar for 24/7 coverage.
• Analyze incident trends and campaign performance data.
• Deliver actionable insights to leadership.
• Develop a centralized incident tracking system.

Requirements

• 5-6 years of experience in Marketing Operations or related fields.
• Proficiency in Excel and SQL.
• Proven people management experience.
• Strong attention to detail and operational excellence.
• Ability to identify trends in complex datasets.
• Excellent interpersonal and communication skills.
• Exceptional written and verbal communication skills.

Benefits

• Comprehensive benefits package including 401(k) with employer match.
• Paid time off and parental leave.
• Medical, dental, and vision benefits.
• Disability and life insurance.
• Mental health program and wellness benefits.