Call Center Associate - Remote

Overview

This position involves working as an Associate in the Life & Annuity Customer Contact Centre, focusing on providing support for life insurance policies and products.

In Short

• Role: Associate, Contact Center Operation, Life & Annuity Insurance
• Remote work opportunity
• 0-2 years of customer service experience required
• Assist policy owners and agents with inquiries about life insurance
• Handle calls regarding premiums, billing, and client changes
• Strong analytical and problem-solving skills needed
• Prior call center experience is preferred
• Knowledge of MS Office applications required
• High School diploma or above is necessary
• Shift timings: Monday to Friday, 8am to 7pm CST

Requirements

• 0-2 years of customer service skills
• Ability to communicate effectively
• Multi-tasking skills and accuracy in handling calls
• Open to feedback and committed to learning
• Team player with a supportive attitude
• Insurance knowledge preferred
• Proficient in keyboarding and learning new applications

Benefits

• Confidentiality of personal information maintained
• EEO guidelines followed