Client Services Lead - MEGA Client Experience - Remote

Overview

The Client Services Lead will be the driving force behind managing MEGA client relationships, ensuring exceptional service and support for our largest clients.

In Short

• Act as the primary liaison between clients and production teams.
• Conduct client calls and provide administrator training.
• Maintain client documentation and Standard Operating Procedures.
• Stay updated on product releases and system functionalities.
• Collaborate on product updates and consultations.
• Deliver clear communication on system functionalities and project initiatives.
• Drive continuous improvement in service delivery.
• Coordinate Annual Enrollment activities.
• Participate in sales meetings and assist the sales team.
• Identify trends and training needs for the Service Center team.

Requirements

• Preferably a college degree or equivalent.
• 10+ years of experience with large, complex clients in benefits administration.
• Strong project management experience, especially with technology projects.
• In-depth understanding of benefit administration and employee programs.
• Comfortable with technology and adept at navigating systems.
• Ability to troubleshoot issues in Human Capital Management systems.
• Experience with HRIS/payroll systems is beneficial.
• Excellent relationship management and analytical skills.
• Ability to lead meetings and deliver presentations.
• Resilience under pressure and resourceful problem-solving skills.

Benefits

• Comprehensive benefits package available for eligible employees.