Remote Otter LogoRemoteOtter

Associate Operations Engineer- 2nd Shift - Remote

Posted 15 weeks ago
Customer Service
Full Time
United States

Overview

This role involves providing outstanding customer support and service while working with the latest infrastructure and cloud technologies.

In Short

  • Work hours: 3 PM to 11 PM CT, Friday to Tuesday
  • Directly answer customer inquiries via phone, email, or ticket
  • Resolve issues related to infrastructure technologies
  • Monitor and respond to active events
  • Write knowledge base articles
  • Participate in planning and designing services

Requirements

  • Passion for customer service
  • Advanced customer service skills
  • Industry accepted certification (e.g., Network+, CCNA)
  • Basic networking knowledge
  • Basic understanding of security and data center technologies
  • Experience in IT Service Management

Benefits

  • Generous vacation policy
  • 401(k) with company match
  • Health, dental, and vision insurance
  • Life and accident insurance
  • Mental wellness programs
  • Learning opportunities for career development
Burwood Group logo

Burwood Group

Burwood Group, Inc is an innovative technology consulting firm founded in 1997 and headquartered in Chicago. With over 200 employees and offices across the United States, from Southern California to North Carolina, Burwood is dedicated to helping companies leverage technology to transform their business and improve outcomes. The company fosters a culture that values teamwork and personal growth, encouraging its team members to develop their skills and make a meaningful impact on the company's success.

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