Implementation Manager - OGC - Remote

Overview

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.

With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.

In Short

• Own the onboarding experience for new clients, tailoring each implementation to their unique needs, priorities, and goals.
• Serve as a product expert and main point of contact during and after implementation — answering questions, troubleshooting issues, and surfacing bugs or edge cases to the Product team.
• Continuously improve implementation playbooks and tooling, helping scale our onboarding engine as the company grows.
• Partner with Sales during the pre-sales process to understand a client’s workflows.
• Proactively manage account health, tracking usage, identifying blockers, and advocating for your clients internally.
• Collaborate with Support to ensure customer issues are resolved quickly and accurately.

Requirements

• 5+ years of experience in a SaaS client-facing role (e.g., implementation, customer success, solutions consulting).
• Strong technical aptitude; able to explain complex workflows and debug basic issues.
• Exceptional communicator, comfortable presenting to both system users and CFOs.
• Self-starter who thrives in early-stage, fast-evolving environments.
• Highly organized, process-oriented, and capable of managing multiple projects simultaneously.
• Familiarity with construction finance, payments, or financial software is a big plus.

Benefits

• The rare opportunity to radically disrupt an industry.
• Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k.
• Robust compensation package including base salary and equity.
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities.
• Learning grant program to support ongoing professional development.