Agency Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Leverage your industry expertise in the Agency Service Representative I role.
• Learn to effectively rate all lines and transaction types.
• Provide customer service to internal/external clients.
• Meet established quality and productivity standards.
• Work in the Raleigh office a minimum of two days with the flexibility of remote work three days a week.
• Determine timely and accurate premium charge for commercial lines business.
• Learn how to determine appropriate codes and classifications on commercial line policies.
• Provide customer service support to agents and underwriters.
• Order and screen miscellaneous reports needed in the rating and underwriting processes.
• Strong PC skills; knowledge of policy processing systems preferred.

Requirements

• High School Diploma with 1-3 years of relevant insurance industry experience.
• Customer service skills for internal and external clients.
• Insurance courses and designations preferred (e.g., CRIS).
• Ability to learn the fundamentals of insurance.
• Strong PC skills (MS Office, Outlook).

Benefits

• Market-driven compensation and bonus plan.
• 3 weeks of paid time off (and your birthday too!).
• 37.5-hour work week; end your Friday at 2:30 PM.
• Builders University for employee development.
• Peer recognition program for extra time off.