Booking, Sales & Guest Support Specialist - Remote

Overview

As a Booking, Sales & Guest Support specialist, you'll play a pivotal role in ensuring exceptional guest experiences across our client's short-term and long-term property management operations. Your core responsibilities will include managing guest communications, coordinating bookings, and supporting day-to-day operations for the 15-room motel and 150 studio units. This dynamic role requires strong customer service, excellent communication, and an ability to handle multiple priorities with ease. If you are passionate about providing outstanding guest experiences and thrive in a fast-paced environment, we’d love to meet you!

In Short

• Serve as the first point of contact for all incoming calls, emails, and messages related to bookings and property information.
• Manage daily booking inquiries and reservations, ensuring accuracy across all platforms.
• Provide a seamless check-in process for guests.
• Act as a liaison between landlords, tradespeople, cleaners, and guests.
• Handle guest reviews and feedback on booking platforms.
• Create protocols for cleaning schedules and maintenance tasks.
• Manage pricing during peak and off-peak periods.
• Provide weekly reports on payroll and contractor invoices.
• Update and maintain social media pages and websites.

Requirements

• Clear and effective communication skills.
• At least 5 years of experience in guest relations or property management.
• Experience managing short-term rental properties.
• High level of emotional intelligence.
• Adaptable and flexible in a fast-paced environment.
• Excellent problem-solving skills.
• Tech-savvy with booking systems.
• Attention to detail in guest interactions.
• Experience with social media marketing is a plus.

Benefits

• Health insurance.
• KPI incentive and bonus program.
• Fortnightly virtual happy hour.
• Annual group offsite activities.