Retiree Client Analyst II - Remote

Overview

The Retiree Client Analyst II position focuses on servicing bswift clients and their employees to create raving fans. The role involves maintaining the client benefits website, documenting and executing benefits-related processes, and offering support to clients and their participants.

In Short

• Ongoing service delivery to support client requirements and needs
• Serve as first level system support for each assigned client
• Perform ongoing audits and file reviews, ensuring data and results accuracy
• Manage daily/weekly/annual incoming and outgoing file processing
• Execute research and analysis to resolve participant cases
• Execute client specific reporting
• Support ACA processing
• Perform testing to support bswift system releases
• Review release documentation for understanding
• Execute processes as outlined in the Admin Guide

Requirements

• Advanced proficiency in MS Excel, working knowledge of MS Office products
• Extensive experience with databases, as well as data interpretation and data manipulation
• Ability to think outside the box
• Strong problem-solving skills
• Communication skills to convey updates and engage with client contacts and internal teammates
• Experience in benefits administration system technology, payroll, HRIS or related software
• A Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.