Implementation Delivery Lead - Remote

Overview

The Implementation Delivery Lead will be responsible for helping bswift meet and exceed client expectations by supporting consumers with our best-in-class benefits administration software and services.

In Short

• Responsible for client relationship management and implementation.
• Act as a technical and subject matter expert in key meetings.
• Manage client expectations and communicate turnaround times.
• Consult clients on best practices and necessary system changes.
• Research and recommend system enhancements based on client needs.
• Work closely with other teams to ensure timely service delivery.
• Identify project risks and alert the Implementation lead.
• Coach Implementation Analysts on their deliverables.
• Resolve client inquiries regarding system or process gaps.
• Willingness to travel as needed.

Requirements

• 3+ years of client relationship and implementation experience.
• Advanced proficiency in MS Excel and working knowledge of MS Office.
• Strong communication skills, both written and verbal.
• Proven track record of developing strong relationships with clients.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• High level of productivity and organization.
• Bachelor's degree in business administration or related field.

Benefits

• Comprehensive health benefits including dental and vision plans.
• Competitive compensation with performance-based incentives.
• Remote first, office friendly environment.
• Retirement savings plans for financial security.
• Opportunities for professional development and career growth.
• Supportive culture encouraging collaboration and creativity.
• Employee wellbeing initiatives focused on mental health and wellness.