Site Support Specialist - Remote

Overview

Briljent is seeking a Site Support Specialist to join our team in North Carolina for a large-scale child welfare project. We’re looking for a candidate with hands-on experience in child welfare, excellent communication skills, and the ability to troubleshoot system issues while delivering exceptional training and support to end users.

In Short

• Provide hands-on support to child welfare professionals in using new technology systems.
• Attend comprehensive training sessions to gain in-depth knowledge of the system.
• Serve as the point of contact for site support, addressing system-related questions and challenges.
• Troubleshoot system issues and provide resolutions via phone, email, and in-person interactions.
• Conduct one-on-one or group training sessions to ensure users can effectively navigate the new system.
• Collaborate with team members and stakeholders to ensure successful system adoption.
• Offer ongoing assistance to users to enhance system utilization and resolve any issues that may arise.
• Maintain a positive and patient approach while helping users adapt to system changes.

Requirements

• Experience in child welfare or social services, with an understanding of the day-to-day operations in these settings.
• Strong background in training, teaching, or facilitating in small group settings.
• Excellent problem-solving skills and the ability to manage issues efficiently.
• Strong understanding of software documentation, including user guides and design documents, to effectively support system functionality.
• Ability to adapt to different work environments and changing priorities.
• Intermediate technology skills and experience with various software applications.
• Ability to absorb and retain new information quickly.
• Patience, adaptability, and a calming presence when dealing with system changes and user challenges.

Benefits

• Opportunity to make a difference in the community.
• Flexible work arrangements when not traveling.
• Supportive team environment.
• Professional development opportunities.