Process Excellence Manager - Technology - Remote

Overview

As a Process Excellence Manager - Technology at Brightspeed, you will analyze, design, and optimize cross-functional processes, leveraging automation and digital solutions to enhance operational efficiency and customer experience.

In Short

• Analyze and optimize business processes across various departments.
• Identify opportunities for automation and standardization.
• Support technology audits and data certification initiatives.
• Drive a culture of continuous improvement and digital enablement.
• Manage SOX testing and internal control evaluations.
• Promote data governance policies and practices.
• Collaborate with department heads to identify process inefficiencies.
• Monitor industry trends for operational excellence.
• Facilitate communication with stakeholders at all levels.
• Lead complex process improvement projects.

Requirements

• Bachelor's degree in a relevant field.
• 7+ years in business process improvement or transformation roles.
• 3+ years in a managerial or leadership role.
• Experience with process mapping tools.
• Strong communication and change management skills.
• IT audit and compliance experience.
• Knowledge of SOX, COSO, COBIT frameworks.
• Experience in the telecom industry is a plus.
• Lean Six Sigma certification preferred.
• Familiarity with Google Cloud Platform is a bonus.

Benefits

• Competitive compensation and comprehensive benefits.
• Medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program.
• Promotes overall wellness through various health programs.
• Recognized as a Top Workplace.
• Flexible working arrangements including remote options.
• Commitment to diversity and inclusion.
• Investment in technology for team connectivity.
• Encourages a culture of authenticity and belonging.