Operations Technician - Business Group - Remote

Overview

As an Operations Technician at Brightspeed, you will play a crucial role in monitoring and maintaining the Brightspeed Transport/Ethernet Network, ensuring optimal performance and customer satisfaction.

In Short

• Monitor and maintain the Brightspeed Transport/Ethernet Network.
• Open trouble tickets and collaborate with field operations and tech support.
• Skilled in equipment maintenance procedures for various telecom equipment.
• Drive equipment and facility repair initiatives.
• Analyze network events and prioritize issues for reliability.
• Work in a 24x7 environment, providing support during outages.
• Communicate effectively with peers and customers.
• Provide high-quality documentation of network activities.
• Engage in ongoing process improvement activities.
• Train technicians and assist in restoration activities.

Requirements

• Associate's degree or equivalent experience.
• 3+ years of relevant experience in telecommunications.
• Customer-facing experience in a similar role.
• Strong knowledge of TDM and IP-based services.
• Ability to work collaboratively in a fast-paced environment.
• Strong personal leadership skills.
• Excellent attention to detail and customer focus.

Benefits

• Competitive medical, dental, and vision insurance.
• 401K plan with company match.
• Employee assistance program.
• Paid time off programs promoting overall wellness.
• Commitment to inclusion and diversity in the workplace.