IT Technical Lead, Service Assurance Systems - Remote

Posted 21 weeks ago

Software Development

Full Time

USA

Overview

Brightspeed is seeking an IT Technical Lead to design and implement Service Assurance solutions on the ServiceNow platform, collaborating with business partners to enhance user experience.

In Short

Lead design and implementation of Service Assurance solutions.
Collaborate with IT partners to translate business requirements.
Provide subject matter expertise for process design.
Participate in troubleshooting and solution design.
Support unit testing and facilitate UAT.
Drive initiatives from requirements to implementation.
Prioritize initiatives based on business needs.
Act as a leader within implementation teams.
Identify and implement user experience improvements.
Oversee all stages of product creation.

Requirements

Bachelor’s degree in computer science or related field.
6+ years of experience in software development with ServiceNow.
Experience with custom workspace and service portal in ServiceNow.
Knowledge of ServiceNow Flow Designer and UI Builder.
API integration experience with third-party systems.
Proficiency in AngularJS, ReactJS, HTML, CSS, JavaScript.
Experience with Agile methodologies (Scrum, Kanban).
Excellent communication skills.
Ability to adapt and solve complex problems.

Benefits

Competitive medical, dental, and vision insurance.
401K plan with company match.
Employee assistance program.
Comprehensive wellness programs.
Paid time off programs.

Brightspeed

Brightspeed is a forward-thinking telecommunications company dedicated to transforming how individuals and communities connect through fast, reliable internet services. Operating in twenty states across the Midwest and South, Brightspeed aims to upgrade traditional copper networks to advanced fiber optic technologies, particularly in rural areas that have been historically underserved by broadband providers. With a strong commitment to delivering an exceptional customer experience, Brightspeed is backed by Apollo Global Management and is focused on building a world-class fiber network. The company values diversity, equity, and inclusion, fostering a workplace culture that encourages authenticity and collaboration among its team members.

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