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Customer Service Representative - Remote

Posted 16 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Service Representative, you will be the voice that makes a difference by helping customers with their inquiries and ensuring a positive experience.

In Short

  • Answer customer questions via phone, email, zoom calls and/or chat
  • Provide product or service information with a positive, problem-solving attitude
  • Document customer interactions and follow up as needed
  • Collaborate with team members to resolve complex issues
  • Help improve the overall customer experience by bringing insights and feedback
  • Requires some sales during client interaction

Requirements

  • Clear communication and a calm, friendly tone
  • Patience, empathy, and a genuine desire to help people
  • Ability to work independently and as part of a team
  • Basic computer skills — CRM or ticketing tools are a plus
  • High school diploma or equivalent (some college = bonus)

Benefits

  • Competitive Pay
  • Training – We set you up for success from day one
  • Remote or In-Office Flexibility – Depending on your location
  • Career Growth – Move up into leadership, or training roles
  • Supportive Culture – No micromanagement, just mentorship
  • Modern Tools – Tech that works with you, not against you
  • Medical, Dental & Vision Insurance
  • Mental Health + Wellness Resources
  • Retirement Plans
  • Employee Recognition & Rewards Program
  • Team Events

B.P.C

Bright Path CO

Bright Path Co is a fast-growing, customer-centric organization dedicated to delivering exceptional service to its clients. The company fosters a collaborative and inclusive work environment, allowing employees to thrive while focusing on building long-term relationships with customers. As Bright Path Co continues to expand, it seeks passionate and professional individuals to join its Customer Service team, emphasizing the importance of problem-solving and relationship-building in delivering outstanding client experiences.

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