Technical Product Support Representative - Remote

Overview

We are seeking a highly motivated and technically skilled Tier 1 Technical Product Support Representative to join our team.

In Short

• Provide Bright Data's customers with timely and accurate technical support.
• Handle a high volume of technical customer inquiries by phone and email.
• Independently solve technical problems using internal documentation.
• Clarify problem solutions and provide workflows to customers.
• Interact with other departments to clarify and escalate issues.

Requirements

• Past experience in a similar role.
• Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
• Strong technical skills and ability to read technical documentation.
• Excellent spoken & written business communication skills.
• Customer oriented, accountable, organized, and fast learner.

Benefits

• Collaborative team environment.
• Opportunity to develop technical skills.
• Flexible working arrangements.