Email Operations Analyst - Remote

Overview

As an Email Operations Analyst at Braze, you will play a crucial role in managing email channel capabilities for clients, ensuring operational excellence, and collaborating with various teams to enhance customer experiences.

In Short

• Configure email channel capabilities for clients.
• Manage client IP Pools and ticket queues.
• Act as the main point of contact for setups.
• Collaborate with cross-functional teams.
• Document best practices and compliance.
• Embrace automation and continuous improvement.
• Engage in strategic initiatives for scaling.
• Provide insights through data analysis.
• Support the onboarding experience for email services.
• Foster a customer-centric approach.

Requirements

• 1-3 years in an operational role with a technical product.
• Experience with direct customer contact.
• Familiarity with email systems preferred.
• Strong problem-solving mindset.
• Excellent communication skills.
• Desire to be hands-on in daily work.
• Ability to work independently and in teams.
• Attention to detail and accuracy.
• Knowledge of the Braze ecosystem is a plus.
• Experience with tools like Looker and Slackbots is a bonus.

Benefits

• Competitive compensation including equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, and vision plans.
• Family services including fertility benefits.
• Professional development opportunities.
• Community engagement initiatives.
• Supportive Employee Resource Groups.
• Collaborative and fun work culture.