Agency Support Specialist - Remote

Overview

Branch is on a mission to make insurance less expensive, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

In Short

• Provide easy and low-effort policy servicing experience to Independent Agents via their preferred method of communication.
• Serve as a billing, technical, underwriting and technical support expert.
• Learn new skills and software to best support agencies.
• Master multi-tasker.
• Provide feedback to improve IA experience.
• Live into our Root of Pick up the Phone to give a world-class Agency experience.
• Work in a collaborative, fast-paced environment with a team.
• Advanced understanding and ability to interpret policy language.
• Embrace Branch’s culture and focus on social responsibility.
• Meet legal, economic, and ethical standards.

Requirements

• Current Property & Casualty license required.
• A High School diploma or GED required.
• 1-3 years of previous Customer Service experience required.
• Ability to prioritize and multitask, including navigating through multiple business applications.
• Self-driven and thrives in a remote environment.
• Strong interpersonal and communication skills.
• Tenacious problem solver.
• Experience in a fast-paced contact center environment preferred.
• Excellent communication skills that reflect an ability to present and receive feedback positively.
• Working knowledge of Google products, remote collaboration tools (Zoom/Slack).

Benefits

• Above-market salary.
• Pay equity and transparency.
• Remote-first with perks (work from home setup and monthly internet).
• Flexible YouTime (encouraged time off).
• Employee stock options.
• Medical, vision, dental coverage.
• 401k and contribution matching.