Sales Operations Engineer - Remote

Overview

The Sales Operations Engineer (SOE) bridges the gap between sales and technical operations, focusing on equipment uptime, advanced technical support, and building relationships with store-level operators and general managers.

In Short

• Monitor and maintain equipment uptime to ensure minimal downtime.
• Provide Level 1.5 technical support for escalated issues.
• Utilize routing-based applications for effective service delivery.
• Build and maintain relationships with store operators and management.
• Act as the primary contact for technical troubleshooting.
• Partner with Regional Managers and Field Service Engineers.
• Support sales initiatives by identifying upsell opportunities.
• Promote optimal usage of equipment.
• Drive customer satisfaction through proactive support.
• Ensure alignment of operations with business goals.

Requirements

• Experience in technical support or operations.
• Strong communication and relationship-building skills.
• Ability to troubleshoot technical issues effectively.
• Familiarity with operational efficiency practices.
• Experience in sales support or customer service.

Benefits

• Opportunity to work in a rapidly growing startup.
• Engage with innovative beverage technology.
• Collaborate with a dynamic team.
• Potential for career growth and development.