Patient Call Representative and Finance Assistant - Remote

Overview

This position involves assisting patients in navigating the healthcare system while providing administrative support to the Chief Financial Officer.

In Short

• Full-time position with hybrid remote work (3 days in office, 2 days remote).
• Answer multi-line telephone system and provide high-quality customer service.
• Utilize the EPIC system for patient registration and appointment scheduling.
• Support the CFO with administrative tasks and meeting facilitation.
• Communicate effectively with patients and staff.
• Record meeting minutes and generate patient communications.
• Assist front desk staff and support referral coordination.
• Detail-oriented and requires bilingual proficiency (Spanish/English).
• Two years of related experience preferred.

Requirements

• High School Diploma or equivalency.
• Strong communication and organizational skills.
• Ability to work independently and take direction.
• Familiarity with Microsoft Excel and healthcare systems preferred.
• Bilingual in Spanish and English is required.

Benefits

• Starting compensation at $22.00 per hour, increasing with experience.
• 4 weeks of vacation.
• Health, dental, and vision insurance.
• 403B retirement savings plan with employer contribution.
• 40% discount on pre-tax MBTA pass program.
• Additional annual compensation for bilingual proficiency.