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Solutions Expert for the German Market - Remote

Posted Yesterday
Customer Service
Full Time
Spain

Overview

We are seeking a dedicated Solutions Expert to join our team, focusing on the Automotive Aftermarket sector, specifically for Bosch vehicle repair workshops in the German market.

In Short

  • Respond to general customer inquiries from end-users.
  • Assist workshop professionals with the appointment system.
  • Provide support for the new "WOM Connect" (Workshop Management Tool).
  • Ensure high-quality support for workshops.
  • Guide customers through the escalation process.
  • Handle calls related to vehicle renting services.

Requirements

  • Fluent in German (spoken and written) is essential.
  • B2 Level English.
  • Strong communication and interpersonal skills.
  • Problem-solving skills.
  • Capability to work under minimal supervision.
  • Proactive mindset.

Benefits

  • Undefined contract from the first day.
  • Professional growth opportunities.
  • Schedule: Monday to Friday from 09:00-17:00.
  • Hybrid Model with the option of working 100% remote.
Bosch Group logo

Bosch Group

The Bosch Group, specifically the Robert Bosch Tool Corporation, is a leading multinational engineering and electronics organization headquartered in Mount Prospect, Illinois. With a commitment to innovation, sustainability, and social responsibility, Bosch is the largest privately held employer globally, employing over 400,000 associates. The company focuses on enhancing quality of life through advanced technology and services, particularly in the power tools sector. Bosch fosters a culture of lifelong learning and offers diverse opportunities for professionals in engineering and technology, emphasizing collaboration and the development of cutting-edge products. Recognized for its award-winning workplace culture, Bosch is dedicated to creating a diverse and inclusive environment.

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