Customer Service Group Leader - Remote

Overview

The Customer Service Group Leader will be responsible for leading all customer service tasks, ensuring the team consistently delivers high-quality customer support and order management.

In Short

• Lead customer service team to provide high-quality support.
• Respond to customer inquiries via phone, email, or chat.
• Monitor service interactions and resolve escalated complaints.
• Analyze customer feedback for service improvement.
• Process orders, changes, and cancellations accurately.
• Track order status and update customers accordingly.
• Support internal customer requests and monitor shipping accuracy.

Requirements

• Bachelor’s degree in a relevant field.
• Proven experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to handle difficult customer interactions professionally.
• Detail-oriented with a focus on high-quality service.
• Strong understanding of order management systems and ERP software.
• Proficient with Excel and Outlook.

Benefits

• Comprehensive health, dental, and vision plans.
• 401(K) retirement plans with employer match.
• Flexible spending accounts and health savings accounts.
• Paid time off and parental leave.
• Reimbursement of education expenses.
• Wellness programs and life insurance.