Customer Success Retention Advisor - Remote

Overview

As a Customer Success Retention Advisor at Booksy, you will play a crucial role in ensuring the retention of Providers by preventing cancellations and assisting them in optimizing their use of the platform.

In Short

• Engage with Providers through outbound calls.
• Resolve concerns and offer tailored solutions.
• Provide guidance on improving profiles and online bookings.
• Educate Providers on subscriptions, invoices, and payments.
• Help Providers fully understand the platform’s capabilities.
• Work in a dynamic, scale-up environment.
• Bring order to chaos and solve problems inventively.
• Prioritize your own path within ambiguity.
• Collaborate with the Customer Success Retention team.
• Contribute to helping people thrive and feel fantastic.

Requirements

• Strong communication skills.
• Experience in customer service or retention roles.
• Ability to handle outbound calls effectively.
• Problem-solving mindset.
• Understanding of subscription models.
• Familiarity with online booking systems.
• Ability to work in a fast-paced environment.
• Self-motivated and proactive.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Be part of a global team.
• Opportunity to impact Providers positively.
• Dynamic work environment.
• Supportive team culture.
• Potential for personal and professional growth.
• Flexible working arrangements.
• Engaging and meaningful work.
• Access to resources for skill development.
• Work with a diverse group of people.
• Contribute to a mission-driven company.