Customer Success Onboarding Advisor (UK Market) - Remote

Overview

Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription. You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days.

In Short

• High-engagement role requiring proactive relationship building with B2B clients.
• Focus on the UK market.
• Provide expert guidance and anticipate challenges.
• Address objections and demonstrate the value of the platform.
• Listen, solve problems, and offer creative solutions.
• Deliver training sessions to new clients after sale.
• Help clients set up their Booksy account according to their needs.
• Provide regular follow-up support throughout the first month.
• Ensure successful account activation.
• Impact client success from day one.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer success or onboarding roles.
• Ability to build relationships with clients.
• Proactive problem-solving skills.
• Experience in B2B environments.
• Ability to work independently and manage time effectively.
• Knowledge of the Booksy platform is a plus.
• Strong organizational skills.
• Willingness to learn and adapt.
• Fluency in English; knowledge of other languages is a plus.

Benefits

• Opportunity to work in a dynamic team.
• Career development opportunities.
• Flexible work environment.
• Access to training and resources.
• Competitive salary and benefits package.
• Work with innovative technology.
• Impact on client success and satisfaction.
• Engaging company culture.
• Supportive management.
• Networking opportunities within the industry.