Product Tech & Quality Expert - Remote

Overview

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange meaningful ‘me time’ moments, we’re in the business of helping people thrive and feel fantastic.

In Short

• Act as the technical backbone of second-line support.
• Ensure product issues are clearly understood and prioritized.
• Collaborate with Product, Engineering, and Customer Support teams.
• Investigate bugs and reproduce issues.
• Validate impact and ensure critical issues are addressed.
• Impact felt across multiple products.
• Focus on releases and maintenance updates.
• Thrive in a dynamic, scale-up environment.
• Bring order to chaos and solve complex problems.
• Ownership of product quality and customer experience.

Requirements

• Experience in product support or technical support roles.
• Strong problem-solving skills.
• Ability to collaborate across teams.
• Understanding of product development processes.
• Experience with bug tracking and issue resolution.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Detail-oriented and organized.
• Technical understanding of products.
• Customer-focused mindset.

Benefits

• Opportunity to work in a global team.
• Dynamic work environment.
• Chance to impact product quality and customer satisfaction.
• Supportive company culture.
• Professional development opportunities.
• Flexible working conditions.
• Engagement with a diverse customer base.
• Work on innovative products.
• Collaborative team atmosphere.
• Access to resources for personal growth.