Software Solution Specialist - Remote

Overview

The Software Solution Specialist at Bookkeeper360 plays a crucial role in managing client success by evaluating and recommending software solutions to streamline business operations.

In Short

• Collaborate with clients to define product vision.
• Support tech stack implementations.
• Document help articles for client support.
• Develop standard tech stack blueprints for various industries.
• Create workflows to improve client engagement efficiencies.
• Conduct business process assessments.
• Train staff on technology stacks.
• Manage third-party technology integrations.
• Document SOPs and best practices.
• Serve as a Subject Matter Expert for sales support.

Requirements

• Driven, accountable, humble, and team-oriented.
• Strong computer skills and understanding of data and APIs.
• Proficiency in Quickbooks Online, Xero, and other relevant software.
• Excellent analytical and communication skills.
• Experience in cloud accounting.
• Ability to multitask in a remote work environment.
• Passion for helping small businesses.
• Coaching mentality.
• Experience with Google Suite.
• Eagerness to explore new tools and processes.

Benefits

• Competitive salary with performance bonus.
• Comprehensive benefits package including medical, dental, and vision.
• Paid parental leave for all new parents.
• Fully remote workplace.
• Unlimited PTO after the first year.
• Company-paid holidays.
• Virtual team-building activities.
• Collaborative team-based work environment.
• Career advancement opportunities.
• Commitment to diversity and inclusion.