Customer Service Representative - B2C - Remote

Overview

We are seeking a highly motivated and results-driven CSR/SDR to join our team. You’ll help our client grow their business by selling directly to schools, camps, recreational centers, and resort-based businesses through a quick and transactional process.

This role follows a direct-to-consumer (DTC) style—no long sales cycles, no appointment setting. Your job is to make contact via email or phone, generate interest, process the order in our e-commerce system, and send the invoice/payment link.

In Short

• Conduct outreach via email and phone to generate new sales
• Quickly convert interest into orders—no appointment setting required
• Track leads and outreach in our CRM
• Enter and manage orders using Shopify or a similar tool
• Provide friendly, informative responses to basic product or purchasing questions
• Support the client’s growth by meeting or exceeding monthly sales goals

Requirements

• 2 or more years in customer service, SDR, direct-to-consumer sales or similar roles
• Strong written and verbal communication skills
• Comfort working in a fast-paced sales environment
• Familiarity with CRM systems and basic e-commerce platforms
• A positive, proactive attitude and the ability to close with confidence

Benefits

• Fully Remote: Enjoy a 100% remote role with flexibility and work-life balance.
• Innovative & Supportive Culture: We foster a culture that values innovation and provides the tools for success.
• Growth & Development: Expand your skill set through ongoing training and professional development.
• Competitive Compensation: Performance-driven incentives and opportunities for career growth.