Delivery Operations Analyst - Remote

Overview

The Delivery Operations Analyst is responsible for supporting and managing operational workflows, systems and administrative processes, and reporting capabilities related to product and service delivery. This role ensures all products and services contracted get delivered on time and with high quality.

In Short

• Support the configuration and maintenance of time and billing reports and tools.
• Define and manage processes impacting financial reporting.
• Maintain support for internal Delivery teams.
• Assist with the development of capacity planning processes and tools.
• Monitor maintenance and configurations affecting data integrity.
• Create and maintain enablement materials.
• Develop and maintain documentation of best practices and processes.
• Onboard all delivery teams for time and resource tracking.

Requirements

• In-depth knowledge and hands-on experience with Certinia and Salesforce.com.
• Proficiency in using various computer software applications.
• Strong understanding of data maintenance and configuration.
• Ability to analyze problems and identify solutions.
• Capability to provide administrative support for projects.
• Skill in identifying internal process gaps.
• Excellent written and verbal communication skills.
• Strong time management skills.

Benefits

• Work in a fast-paced environment.
• Collaborate with a skilled team.
• Opportunity to develop and implement best practices.
• Engage in meaningful work related to cyber security.