Escalations & Risk Mitigation Manager - Remote

Overview

The Escalations & Risk Mitigation Manager at Blueground is responsible for managing guest and landlord escalations, mitigating risks, and ensuring positive relationships through effective issue resolution.

In Short

• Serve as the primary contact for high-priority escalations.
• Implement strategies to reduce non-payment and unauthorized occupancy.
• Develop and enforce policies to minimize escalation incidents.
• Oversee legal cases related to disputes and non-payment.
• Collaborate with various teams to ensure consistent policy application.
• Maintain positive relationships with guests and landlords.
• Adapt strategies based on local legal requirements.
• Drive improvements in guest and landlord experiences.
• Manage complex issues efficiently for swift resolution.
• Contribute to a culture of collaboration and inclusiveness.

Requirements

• Proven experience in escalation management.
• Strong understanding of risk mitigation strategies.
• Experience in legal case management.
• Excellent communication and collaboration skills.
• Ability to develop and implement policies effectively.
• Experience working with cross-functional teams.
• Strong problem-solving skills.
• Ability to adapt to changing circumstances.
• Experience in customer experience management.
• Knowledge of financial recovery processes.

Benefits

• Flexible work arrangements (remote, hybrid, or office).
• Collaborative and inclusive company culture.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Access to a global network of colleagues.
• Supportive work environment focused on employee well-being.
• Involvement in impactful projects.
• Dynamic and fast-paced work environment.
• Commitment to innovation and excellence.
• Engagement with diverse teams across multiple countries.