Client Experience Coordinator - Bilingual - Remote

Overview

At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living.

In Short

• Enhance client satisfaction for US clients.
• Handle complex client inquiries with speed and professionalism.
• Plan and optimize daily task schedules for operational teams.
• Collaborate with internal teams and external partners.
• Monitor service quality across properties.
• Build and maintain strong communication lines.
• Identify root causes of recurring issues.
• Contribute to streamlining internal processes.
• Manage inbound/outbound calls and tickets queue.
• Work in a customer-centric, highly organized environment.

Requirements

• Bilingual proficiency (English and Spanish).
• Strong organizational skills.
• Experience in customer service or client coordination.
• Ability to work collaboratively.
• Problem-solving capabilities.
• Experience in the real estate or tech industry is a plus.

Benefits

• Opportunity to work in a growing company.
• Dynamic work environment.
• Potential for career advancement.
• Collaborative team culture.