Inbound Sales Representative - Remote

Overview

We are seeking a high-energy, competitive, and customer-focused Inbound Sales Agent to join our growing Consumer Sales and Retention team.

In Short

• Handle inbound sales calls to establish new services and upgrade existing accounts.
• Conduct outbound campaigns to collect overdue payments, retain customers, and reactivate services.
• Handle inbound retention calls from existing customers to address concerns and retain services.
• Present and promote company products/services in a compelling manner.
• Accurately capture customer interactions and sales results.
• Meet or exceed sales and service performance metrics.
• Apply strong problem-solving skills to deliver win-win solutions.
• Follow sales strategies while adapting communication style.
• Collaborate with peers and supervisors to enhance customer experience.
• Stay up to date on product knowledge and industry trends.

Requirements

• High school diploma or equivalent.
• Must live in Florida.
• Proven experience in customer sales.
• Call center experience preferred.
• Strong verbal communication and negotiation skills.
• Professional phone presence and ability to build rapport.
• Goal-oriented and self-motivated.
• Comfortable using call-handling software.
• Ability to handle difficult conversations professionally.
• Bilingual skills a plus.

Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP