Help Desk Level 2 - Remote

Overview

An experienced Help Desk Level 2 professional is needed to join a remote Application Operations team, focusing on resolving technical issues and providing high-quality customer service.

In Short

• Resolve or escalate technical issues logged by Level 1 analysts.
• Respond to tickets within established SLA timelines.
• Troubleshoot software, hardware, and connectivity issues.
• Collaborate with AppOps team members and ADC Managers.
• Deliver high-quality customer service and technical support.
• Participate in team projects and administrative tasks as needed.

Requirements

• Bachelor’s degree in IT-related field OR at least 4 years of direct IT experience.
• Minimum of 10 years in a technical support or help desk role.
• Proficiency with troubleshooting Windows-based environments.
• Strong interpersonal, customer service, and communication skills.
• Ability to work independently and escalate appropriately in a fast-paced setting.
• Experience supporting a wide range of users, including senior managers.

Benefits

• Fully remote work environment.
• Regular collaboration via Slack, Microsoft Teams, and email.
• Highly collaborative team environment.