Level 1 Help Desk Specialist - Remote

Overview

We’re looking for a passionate Level 1 Help Desk Specialist to join our team, supporting our client in Milan.

In Short

• Provide first-line support through a ticketing system.
• Strong troubleshooting skills for issue diagnosis.
• Collaborate with internal IT teams for issue resolution.
• Guide users on system functionalities.
• Document all interventions and maintain operational manuals.
• Respond to support calls and assistance tickets.
• Escalate complex issues to Level 2 support.
• Maintain relationships with users and stakeholders.
• Replicate issues in a test environment if necessary.
• Perform ongoing operational tasks based on business requests.

Requirements

• At least 2 years of experience in a similar role.
• Ability to handle first-line support requests.
• Strong troubleshooting skills.
• Experience with .NET frameworks and SQL Server.
• Familiarity with Angular and IT service management processes.
• Knowledge of ITIL best practices is a plus.
• Basic network troubleshooting skills.
• English proficiency for reading and writing.

Benefits

• Opportunity to work in a dynamic environment.
• Values initiative, autonomy, and problem-solving skills.
• Promotes teamwork and collaboration.
• Encourages diversity and inclusion.