Help Desk Level 2 (Contract) - Remote

Overview

We are seeking an experienced Help Desk Level 2 for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required.

In Short

• Contract position for Help Desk Level 2
• 100% remote work
• 1-year contract duration with possible extensions
• Rate of $35 - $40 per hour
• Experience with Atlassian products preferred
• Strong communication skills required
• Manage day-to-day Jira Service Management requests
• Collaborate with cross-functional IT teams
• Vendor management experience is a plus
• Comfortable working remotely using communication tools

Requirements

• 4-year degree in an IT-related field OR 4+ years of direct IT experience
• 4+ years of total IT experience
• Strong communication skills
• Experience managing multiple tasks
• Comfortable using Slack, Teams, and email

Benefits

• Remote work flexibility
• Opportunity to work with a collaborative team
• Engagement with various IT projects
• Professional growth opportunities
• Competitive hourly rate