Remote Member Advocate

Overview

As a Member Advocate at Blue Cross Blue Shield of Massachusetts, you will play a crucial role in delivering excellent service and support to our members, helping them navigate their healthcare needs.

In Short

• Transform healthcare by supporting members as a Member Advocate.
• Work in a structured, supportive remote service center environment.
• Initial training schedule from 9am-5pm EST, shifting to 10:30am-6:30pm EST after training.
• Starting compensation at $20.51/hour ($40,000/year).
• Eligibility for salary increases based on performance and milestones.
• Engage with members to answer questions and resolve issues.
• Participate in a phased new hire training program.
• Full-time position requiring 37.5 hours per week.
• Must be local to Eastern Standard Time zone.
• Comprehensive benefits including health, wellness, and retirement plans.

Requirements

• High school diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Strong communication skills and comfort with technology.
• Ability to work in a fast-paced, unscripted environment.
• Analytical and critical thinking abilities.
• Proactive and solution-oriented mindset.
• Empathy and emotional intelligence in member interactions.
• Effective multitasking skills.
• Bilingual capability is a plus.
• Experience in service-first environments is highly preferred.

Benefits

• Best in class health, wellness, and tuition reimbursement.
• 401(k) retirement benefits.
• Paid holidays, vacation, and personal time.
• Internal career pathing and mentorship opportunities.
• Access to Employee Resource Groups for networking.
• Supportive remote working opportunities.
• Annual raise and bonus based on performance.
• Commitment to work/life balance.
• Diverse and inclusive workplace culture.
• Ongoing development resources for career success.