MSP IT Service Coordinator - Remote

Overview

As an MSP IT Service Coordinator at Skynet Innovations, you will manage inbound user service requests and coordinate dispatch of technicians for on-site resolution, ensuring efficient communication and customer satisfaction.

In Short

• Manage inbound user service requests
• Coordinate dispatch of technicians
• Act as the primary contact for customers
• Ensure timely entry of service request details
• Monitor ticket progress and escalate issues
• Proficiency in ticketing systems and Microsoft Office 365 required
• Entry-level position with 0-1 year of experience preferred
• Improve customer satisfaction through effective communication
• Be part of a collaborative and supportive team environment
• Access to professional growth opportunities

Requirements

• Strong communication skills
• Proficiency in ticketing systems and CRM tools
• Experience with Microsoft Office 365
• Ability to manage service requests efficiently
• Willingness to learn and grow in the IT field
• 0-1 year of relevant experience preferred
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Customer-focused mindset
• Organizational skills to manage multiple tasks

Benefits

• Competitive salary and benefits package
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision, and dental insurance
• Life insurance and disability insurance
• Cell phone stipend
• Generous PTO
• Collaborative work environment
• Access to training and certifications
• Opportunities for career growth