IT Project Engineer - Remote

Overview

The IT Project Engineer role at Skynet Innovations involves managing technical projects, resolving escalated issues, and collaborating with IT professionals to ensure optimal client service.

In Short

• Document all activities and manage projects assigned.
• Build relationships with Service Support Engineers.
• Resolve escalated technical issues independently.
• Assist in product solutions and vendor relationships.
• Provide technical guidance to peers.
• Maintain SLAs and project timelines.
• Utilize ticketing software for incident management.
• Advanced knowledge in Active Directory and network troubleshooting.
• Experience with Microsoft Windows/Servers and M365 Administration.
• Collaborative work environment with opportunities for growth.

Requirements

• Strong communication skills.
• Critical thinking and creative problem-solving abilities.
• Experience with ticketing software.
• Advanced knowledge of IT systems and technologies.
• Ability to document processes and solutions.
• Experience with vendor management.
• Collaboration with Level I-III Engineers.
• Maintain documentation in IT Glue.
• Experience with virtualization technologies.
• Knowledge of hardware and software deployment.

Benefits

• Fun and collaborative team environment.
• 9 paid holidays.
• 401K retirement plan with matching contributions.
• Comprehensive medical, vision, and dental insurance.
• Life and disability insurance.
• Cell phone stipend.
• 3 weeks of paid time off.
• Access to training and certifications.
• Career growth opportunities.
• Entrepreneurial culture with a variety of projects.