Customer Marketing Adoption Specialist - Remote

Overview

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us the market's highest-rated giving platform.

In Short

• Design and implement onboarding programs for customer transitions.
• Collaborate with Customer Education and Success teams to leverage generative AI for content development.
• Monitor adoption metrics to optimize customer engagement.
• Track and analyze key performance indicators related to customer lifecycle stages.
• Utilize data for strategy adjustments aligned with business objectives.
• Prepare reports on customer marketing initiatives for senior management.
• Work with product, sales, and support teams for unified customer engagement.
• Coordinate with creative teams to develop marketing materials.
• Share insights for product and service improvements.
• Enhance customer experience across touchpoints.

Requirements

• Bachelor’s degree in Marketing, Business, or related field, with 5+ years of relevant experience.
• Experience in executing multi-channel campaigns within the tech industry.
• Ownership of product adoption initiatives.
• Excellent writing and communication skills.
• Experience with data-driven decision making and campaign optimization.

Benefits

• Access to generous health, vision, and dental insurance options.
• Competitive PTO package including 20 PTO days and paid parental leave.
• 401k match to help invest in your future.
• Equipment shipped to your door for success.