Revit Customer Success Manager - Remote

Overview

The Revit Customer Success Manager will serve as the primary contact for customers, helping them maximize the value of the Revit software through onboarding, training, and ongoing support.

In Short

• Act as the primary point of contact for customers.
• Onboard new customers and provide training.
• Support existing customers with Tier 1 technical issues.
• Manage support ticket pipelines and collaborate with engineering.
• Assist sales reps with technical demos and presentations.
• Identify risks to customer success and address them proactively.
• Work collaboratively in a team-oriented environment.
• Utilize strong verbal and written communication skills.
• Maintain strong organizational and time management skills.
• Foster authentic business relationships with customers.

Requirements

• 5+ years of experience with Revit focused on Mechanical, Electrical or Plumbing systems.
• 2+ years of experience in teaching or mentoring in Revit usage.
• Proficient in Microsoft Suite applications.
• Knowledge of the construction industry.
• Excellent interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Team-oriented and collaborative approach.
• Strong problem-solving abilities.
• Technical aptitude and willingness to learn.
• Strong organizational/time management skills.

Benefits

• Competitive salary and comprehensive benefits plan.
• Medical, dental, life, vision, and disability insurance.
• 401(k) and Employee Stock Purchase Plan.
• Paid time off and tuition reimbursement.
• Discounts on Stanley Black & Decker tools.
• Access to learning resources and career development opportunities.
• Diverse and inclusive workplace culture.
• Opportunities for community involvement and volunteerism.
• Support for well-being and work-life balance.
• Growth opportunities across multiple career paths.