Customer Success Manager (SMB) - Remote

Overview

At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!

In Short

• Proactive individual to join as Customer Success Manager/Specialist
• Establish long-term B2B relationships with SMB clients
• Drive retention, expansion, and end-user engagement
• Provide personalized training and onboarding to clients
• Act as a trusted partner and strategic advisor
• Deliver value to drive engagement and renewal of subscriptions
• Connect with internal teams to fulfill customer needs
• Engage customers for feedback and marketing activities
• 1-2 years of experience in customer success or account management
• Strong communication and organizational skills

Requirements

• 1-2 years of experience in a customer success or account management role
• Experience with Customer Success metrics - Retention, Expansion and CSQL’s
• BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation
• Strong communication skills, interpersonal skills and attention to detail
• Excellent organizational skills and ability to manage and prioritize multiple projects
• Experience in hosting virtual webinars, workshops and/or other events is a plus

Benefits

• Mission-driven collaborative work environment
• Product that users love with a world-class NPS
• Top quartile for profitability and revenue growth
• Equal opportunity employer with inclusive hiring
• Remote-first work culture with flexibility
• Backed by top investors and successful entrepreneurs
• Commitment to a warm, inclusive, and diverse environment