Customer Success Manager (Mid-Market) - Remote

Overview

At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!

In Short

• Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner.
• Onboard new users to the platform and demonstrate platform features to senior decision-makers.
• Uncover client needs, line up training and support, and deliver value that delights our users.
• Understand user satisfaction and track NPS scores to prevent churn.
• Cultivate customer advocates and develop case studies.
• Liaise with various teams to ensure the customers’ needs are being fulfilled.
• Seek out opportunities to enhance the customer success playbook.

Requirements

• 3+ years of experience in customer success or account management for a SaaS company.
• Strong proficiency in hosting virtual webinars, workshops, or other events.
• Knowledge of account management metrics (including churn, retention, and NPS).
• BSc. or Masters in the Life Sciences is a plus.
• Excellent organizational skills and ability to manage multiple projects.
• Strong interpersonal skills and attention to detail.

Benefits

• Mission-driven and collaborative work environment.
• Product that users love with a world-class NPS.
• Top quartile for profitability and year-over-year revenue growth.
• Equal opportunity employer with an inclusive hiring process.
• Remote-first work culture with flexibility.
• Backed by top investors and successful life science entrepreneurs.
• Commitment to building a warm, inclusive, and diverse environment.