Field Systems Engineer - Remote

Overview

The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.

In Short

• Respond to customer needs via professional communication.
• Manage territory and execute installations, maintenance, and upgrades.
• Diagnose and repair instrument issues to ensure functionality.
• Build rapport with customers and promote service agreements.
• Collaborate with cross-functional teams for customer satisfaction.
• Achieve field service revenue objectives.
• Travel for training and customer visits as required.
• Complete service work orders and maintain documentation.
• Maintain spare parts inventory for repair activities.
• Represent bioMerieux professionally at all times.

Requirements

• Technical school or military training in Electronic Technology or Computer Science.
• 2+ years of experience in troubleshooting biomedical or similar systems.
• Ability to work autonomously without direct supervision.
• Strong communication skills with stakeholders.
• Valid driver's license in state of residence.
• Knowledge of laboratory operations preferred.
• Proficient in Microsoft Windows and Office Suite.
• Ability to travel domestically and internationally as needed.
• Fluency in English.
• Ability to build proficiency on bioMerieux systems.

Benefits

• Opportunity for professional development and training.
• Flexible working environment with remote capabilities.
• Engagement with a diverse team of professionals.
• Contribution to customer satisfaction and healthcare outcomes.
• Participation in trade shows and learning opportunities.