Field Systems Engineer - Remote

Overview

The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.

In Short

• Responsible for customer service needs in assigned territory.
• Conduct installations, preventive and corrective maintenance.
• Diagnose and repair instrument issues.
• Communicate effectively with customers and internal teams.
• Travel for training and customer visits as required.
• Maintain accurate documentation of service events.
• Collaborate with sales and marketing for service offerings.
• Utilize software for service management and scheduling.
• Achieve field service revenue objectives.
• Participate in ongoing training and development.

Requirements

• Technical school or military training in Electronic Technology or Computer Science.
• 2+ years of experience in biomedical or similar systems.
• Ability to work independently and manage territory.
• Proficient in Microsoft Windows and Office Suite.
• Valid driver's license in state of residence.
• Ability to travel domestically up to 65% of the time.
• Strong communication and interpersonal skills.
• Ability to diagnose and repair electro-mechanical systems.
• Fundamental knowledge of laboratory operations preferred.
• Must be fluent in English.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive team environment.
• Travel opportunities for training and customer support.
• Flexible work schedule.