Support Engineer - Remote

Overview

The Support Engineer role at BioIntelliSense focuses on managing customer support tickets for enterprise customers while providing opportunities for career growth in areas like Customer Support Management, Solution Engineering, or Customer Success.

In Short

• Deliver exceptional customer service by managing support tickets.
• Resolve customer support issues promptly, meeting SLAs and CSAT goals.
• Diagnose and troubleshoot technical challenges related to SaaS and hardware products.
• Provide guidance and support to ensure customer success.
• Maintain an understanding of product features and warranties.
• Collaborate with internal teams to resolve complex issues.
• Identify patterns in customer issues for continuous improvement.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong technical aptitude and passion for product development.
• Excellent written and verbal communication skills.
• Effective problem-solving abilities and strategic mindset.
• Strong organizational skills in a fast-paced environment.

Benefits

• Opportunities for career growth in various areas.
• Work with a dedicated team in a healthcare innovation company.
• Impact the stability and functionality of medical devices.