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Customer Service Representative (German Speaker) - Remote

Posted 5 days ago
Customer Service
Full Time
Hungary, Slovakia, Greece, Czech Republic

Overview

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information.

In Short

  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints and provide proper solutions
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements

  • 1+ years of proven customer-facing experience
  • Fluent in English and German
  • Willing to work weekends and irregular hours
  • Strong ability in using IT for professional use
  • Exceptional written communication skill
  • Ability to multi-task and prioritize
  • Knowledge of the cryptocurrency/blockchain field is a plus
  • Multi-lingual capability is a plus

Benefits

  • Be part of a leading global blockchain ecosystem
  • Work in a dynamic and innovative environment
  • Opportunity to grow within the company
  • Engage with a diverse team
Binance logo

Binance

Binance is a premier global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 230 million individuals across more than 100 countries, Binance is recognized for its industry-leading security, transparency in user funds, rapid trading engine, and deep liquidity. The company offers a diverse range of digital asset products, including trading, finance, education, research, payments, institutional services, and Web3 features. Binance is dedicated to leveraging digital assets and blockchain technology to create an inclusive financial ecosystem that enhances financial freedom and access for people worldwide.

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