Match Support Specialist - Remote

Overview

The Match Support Specialist is responsible for assessing and supporting volunteers and children in 1:1 mentoring relationships, collaborating with parents/guardians and community partners to enhance positive relationship-building.

In Short

• Facilitate in-person match meetings to establish successful relationships.
• Assess match relationships focusing on child safety and volunteer satisfaction.
• Develop and sustain appropriate relationships with children and volunteers.
• Offer personalized coaching and support for match participants.
• Maintain accurate documentation of match details.
• Apply child safety and risk management policies.
• Identify and address potential barriers within matches.
• Create strategies to strengthen match relationships.
• Conduct exit interviews and assess reasons for match closure.
• Contribute to the agency’s culture of philanthropy.

Requirements

• Bachelor’s degree in social work or related field.
• Bilingual - Creole preferred but not required.
• Strong understanding of casework practices and relationship-building.
• Excellent organizational, written, and communication skills.
• Non-judgmental attitude and broad knowledge of community issues.
• Intermediate knowledge of Microsoft Office.
• Valid NYS Driver’s License.
• Ability to travel throughout Nassau and Suffolk Counties.
• Flexibility to work various hours as assigned.

Benefits

• Flexible work schedule with hybrid options.
• Opportunities for professional development.
• Supportive work environment.
• Engagement with community and impactful work.