Customer Service Executive (Weekend Shift) - Remote

Overview

BeMyGuest is a travel technology company and distribution platform that facilitates online sales of attractions, tours and activities products (travel activities). Our Distribution Network enables B2B transactions between travel activity operators and online and offline travel agents as well as other travel companies. Our Booking System automates and captures B2C transactions on the operators’ own websites, ticket counters and other direct sales channels. We are looking for a Customer Service Executive to help operators of travel activities maximize the benefits of using our network and booking system by providing them the highest quality level of support they deserve.

In Short

• Maintain the integrity and accuracy of products’ information selling on our platforms.
• Provide training and ongoing support to operators using our platform and booking systems.
• Handle customer inquiries about booking changes, cancellations, refunds or emergency cases via multiple communication channels.
• Process bookings that require manual issuance of tickets or vouchers.
• Work under pressure and meet deadlines.
• Collaborate well with team members.
• Communicate effectively with customers.
• Work flexible shifts from Friday through Monday.
• Experience in a high-paced environment.
• Strong writing skills in English are necessary.

Requirements

• Accurate and efficient execution skills, with high attention to detail.
• Proven ability to work under pressure, multi-task and meet deadlines.
• Very strong analytical and problem-solving skills.
• Team player with the ability to collaborate well.
• Exceptional customer service communication skills.
• Flexibility to work Friday through Monday on a rotating shift schedule.
• Previous experience with eCommerce, Reservations or Booking software preferred.
• Fluency in Mandarin or Korean is a significant advantage.

Benefits

• Remote, full-time position with flexible shift scheduling.
• Opportunity to work with a highly international and experienced team.
• Competitive compensation package including salary, paid holidays, and healthcare.
• Exposure to the dynamic and fast-growing travel tech industry.