Advanced Customer Technical Support Specialist - Remote

Overview

The Advanced Customer Technical Support Specialist role involves providing technical support to customers in a remote capacity, focusing on hardware, software, and assay-related issues.

In Short

• Work remotely providing technical support to customers.
• Handle complex technical issues independently.
• Provide resolutions through various communication channels.
• Mentor peers and assist in troubleshooting.
• Engage in a fast-paced, customer-focused environment.
• Support laboratory diagnostics and instrumentation.
• Work on a 2nd shift schedule.
• Participate in a comprehensive benefits program.
• Contribute to a diverse and inclusive workplace culture.
• Eligibility for bonus/incentive pay.

Requirements

• Associate or vocational degree in relevant fields.
• 9+ years of lab or field experience.
• Ability to resolve complex issues with little supervision.
• Experience in troubleshooting electro-mechanical instrumentation.
• Background in a medical technology call center is a plus.
• Strong communication skills for customer interaction.
• Experience in a customer service environment.
• Ability to articulate technical information clearly.
• Willingness to work rotating weekends and holidays.
• Commitment to professional development and teamwork.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k) plan for eligible employees.
• Flexible remote working arrangements.
• Supportive and inclusive workplace culture.
• Opportunities for career advancement.
• Comprehensive compensation package.
• Access to training and development resources.
• Participation in team-oriented projects.
• Engagement in a mission-driven organization.