Technical Specialist - Hardware Automation - Remote

Overview

The Technical Specialist - Hardware Automation will provide expert-level technical support for diagnostic hardware systems, ensuring high levels of customer satisfaction and product performance.

In Short

• Provide technical support for diagnostic hardware systems.
• Respond to customer inquiries and support local engineers.
• Maintain in-depth knowledge of diagnostic hardware product line.
• Develop and deliver training sessions for customers and teams.
• Monitor support metrics for quality and improvement.
• Collaborate with R&D and Quality Assurance teams.
• Document customer interactions and resolutions.
• Travel in Europe for client site visits or meetings (70% of the time).
• Work remotely with flexible hours.
• Support continuous improvement of support documentation.

Requirements

• Associate or bachelor’s degree in biomedical engineering or related field.
• Minimum of 3 years experience in technical support for hardware systems.
• Strong understanding of diagnostic hardware systems.
• Excellent problem-solving skills.
• Strong communication skills in English and Italian or Spanish.
• Proficiency in support ticketing systems and remote support tools.
• Ability to convey technical information to non-technical users.
• Willingness to travel across Europe.
• Experience in the diagnostics or medical device industry.
• Ability to develop training materials.

Benefits

• Opportunity to build a meaningful career.
• Supportive team environment.
• Flexible working conditions.
• Access to training and development resources.
• Work alongside a diverse team.
• Contribute to improving patient lives.
• Engage in continuous learning and innovation.
• Participate in a culture that values diversity.
• Engage with cutting-edge diagnostic technology.
• Be part of a community of diagnostics companies.