Technical Support Engineer - Remote

Overview

As a Technical Support Engineer, you’ll be helping to ensure that our users' technical queries are resolved in a timely and satisfactory manner.

In Short

• Respond to escalated support tickets within SLA guidelines.
• Communicate clearly and empathetically with users.
• Reproduce issues and conduct triage and troubleshooting.
• Escalate issues requiring developer intervention via Jira.
• Prioritize urgent responses and test applied fixes.
• Engage in cross-functional calls for updates and action plans.
• Continuously develop product and system expertise.
• Contribute to global improvement projects.
• Proactively seek opportunities for self-improvement.

Requirements

• Bachelor’s Degree in Computer Science preferred.
• Solid understanding of web development and programming concepts.
• Advanced troubleshooting skills in complex technology environments.
• Experience with Zendesk or other ticketing systems.
• Experience with Jira or other project management systems.
• Knowledge of object-oriented programming.
• Experience with schemaless databases.
• Hands-on experience in Java, Operational Systems, Databases, or Networks.
• Ability to convey technical concepts clearly.
• Excellent verbal and written communication skills.
• Advanced English skills required.

Benefits

• 100% remote working environment.
• Flexible working hours.
• Virtual social events and a sense of community.
• Global Recognition and Anniversary Program.
• Opportunities for growth in a global environment.
• Access to On-Demand Learning Platforms.