Customer Success Champion - Remote

Overview

The mission of the Customer Success Champion is to deliver exceptional, customer-centered service across all communication channels while advocating for customers. They manage day-to-day interactions, particularly complex cases, ensuring empathy, clarity, and efficiency in every conversation.

In Short

• Maintain Customer Satisfaction (CSAT) at ≥ 90%.
• Demonstrate exceptional empathy and emotional intelligence.
• Proactively identify recurring pain points and transform them into actionable insights.
• Take ownership of improvement initiatives.
• Contribute to solving root causes of issues.
• Manage customer interactions across all communication channels.
• Ensure timely and respectful resolution of cases.
• Conduct proactive outreach to customers.
• Act as the voice of the customer within the organization.
• Stay updated with product updates and policies.

Requirements

• At least 2 years of professional experience in relevant fields.
• Experience in roles involving direct customer interaction.
• Familiarity with financial services and digital products.
• Experience in remote teams and using digital support tools.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• English proficiency at B1 level or higher.
• Full-time availability.

Benefits

• Being part of a multicultural team.
• 20 vacation days/year + 75% holiday bonus.
• 1 month of Christmas bonus (Aguinaldo).
• Food vouchers.
• Health & Life insurance.
• Competitive salary.